SHIPPING
SHIPPING TIME
We aim to process and ship your order within 1-2 business days. You will receive a confirmation email with tracking information once your order is on its way. Please notice all orders are shipped from our warehouse located in Italy.
Estimated delivery time is 2-5 business days.
FREE SHIPPING
We offer worldwide complimentary express shipping (2-5 business days).
Local taxes and duties may apply depending on your location.
RETURNS
RETURNS POLICY
If you're not completely satisfied with your purchase, you can return it within 14 days of receiving your order. Items must be in their original condition with tags and packaging intact.
Drop us a message at info@zermatt-shoes.it to initiate your return process.
REFUNDS
Refunds will be processed within 2 business days after we receive and inspect the returned item.
It may take up to 10 business days for the amount to be credited and appear on your bank statement.
EXCHANGES
If you would like to exchange an item, please contact us at info@zermatt-shoes.it and we will assist you with the exchange process.