1. How do I place an order on Zermatt Shoes?

To place an order, browse our collection, select your desired product, choose the size, and click "Add to Cart." Proceed to the checkout page to complete your purchase.

2. What payment methods do you accept?

We accept all major credit/debit cards. All payment information is encrypted for your security.

4. How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track your package.

5. What is your return policy?

We apply the EU Refund Policy, therefore Customers have the right to return an item within 14 days from the delivery day, given it is unworn and packaging is in pristine condition. Visit our Shipping & Returns Page for detailed instructions.

6. Do you ship internationally?

Yes, we ship globally, free of charge. Refer to our Shipping & Returns Page for details.

8. Where do you ship from?
We ship straight from our warehouse located in Italy.

10. Are prices inclusive of taxes?

Yes, all prices include applicable taxes. Additional custom & duty fees may apply for orders outside of the EU.

For more assistance, contact info@zermatt-shoes.it
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